Location: Fontana (Fontana Summit), CA14940 Summit Ave, Fontana, CA, CA 92336, United States of America
Pay: $16.50 - $17.00
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Take prospective members on tours.
- Sign up new members by calculating rates and monthly payment amounts.
- Assist the Club Manager in counting out the drawer as needed.
- Facilitate needed updates to members’ accounts.
- Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Club Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Complete daily assigned tasks within the first hour of your shift.
- Help complete the priority cleaning list each day.
- Perform walk-around and bathroom checks periodically.
- Assist with any special cleaning projects as needed.
- Perform other duties and responsibilities based on club needs.
Qualifications
- Must be 18 years of age or older.
- High School diploma/GED or equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health!
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
- Strong listening skills with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasionally lift up to 50 lbs.
- Occasionally encounter toxic chemicals during shift.
Note to Applicants
We have been made aware of increasing hiring fraud schemes across various platforms. Taymax Group never requires advance payments for computer equipment or any other purpose at the start of employment. Any request for payment information during the application process is part of a fraud scheme. We also recommend not providing sensitive personal information (SSN, DOB, driver’s license number) during initial application.
Only applicants under consideration will be contacted. We appreciate your interest in joining Taymax Group.
Equal Opportunity Employment
Taymax Group is an equal opportunity employer. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success depends on our people, and we strive to foster an environment where everyone works toward our common goal: to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, known as the Judgement Free Zone.
This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, or any other protected characteristic.
Taymax Group encourages applications from people with disabilities. Accommodations are available upon request during the selection process. If you require accommodations to successfully submit an application, please contact Human Resources at [email protected].
