McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company.
McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.
Patient Access Representative
Location: Michigan, Lapeer
Status: New
- Department: Administrative/Clerical
- Workplace: McLaren Lapeer Region
- Requisition ID: 25004991
- Shift Times: 1p-9:30p, 2p-10:30p, 2:30p-11p
- Schedule: Full-time
- Hours Per Pay Period: 80
- On Call: No
- Weekends: Yes
Position Summary
Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth and timely registration and admission process.
Essential Functions and Responsibilities
- Accurately and efficiently perform registration and financial functions via Electronic Medical Record (EMR), including thorough interviewing techniques, registering patients in appropriate status, and following registration guidelines.
- Ensure the accurate and timely documentation of demographic and financial data; obtain and scan the appropriate forms into the medical record as per department protocol.
- Greet customers promptly with a warm and friendly reception.
- Collect, document, and scan all required demographic and financial information.
- Direct patients to the appropriate setting, explaining procedures and apologizing for any delays.
- Maintain professionalism and diplomacy, following department standards.
- Estimate and collect copays, deductibles, and other patient financial obligations.
- Manage responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
- Apply recurring visit processing according to protocol.
- Facilitate the use of electronic registration tools such as Wacom tablets or iPads where available.
- Perform duties assigned by Management.
Qualifications
- Required: High school diploma or equivalent, and 1-year experience in a customer service role or healthcare industry.
- Preferred: Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR systems, Electronic Eligibility System, and third-party payer verification websites. Medical terminology knowledge is also preferred.
Additional Information
- Schedule: Full-time
- Requisition ID: 25004991
- Daily Work Times: Varies
- Hours Per Pay Period: 80
- On Call: No
- Weekends: Yes
Equal Opportunity Employment
McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran status, or other classifications protected by law.
