Work Hours: 8:30 am - 5:00 pm | 40 hrs/wk | M-F

Responsible To: Resident Accounts Manager

Primary Job Function: Respond to incoming telephone calls and greet visitors. Provide administrative support to the Business Office in an organized, efficient, and professional manner. Prepare various correspondences and documents using word processing or spreadsheet applications.

Essential Job Functions

1. Responding to incoming telephone calls and greeting visitors
2. Assist residents and visitors with questions and be able to direct them to the proper persons
3. Maintain an up-to-date list of all facility key personnel
4. Maintain an up-to-date list of the Snow Emergency/Survey Calling Tree
5. Maintain a current listing of residents for our Resident Directories
6. Update the directories on a weekly basis as well as stock maps and brochures
7. Create resident name signs for doors and rooms
8. Receive and sort resident mail and distribute business mail to staff utilizing mailboxes in the mailroom
9. Responsible for inventory and ordering of office supplies
10. Assist residents with transactions regarding their trust fund account
11. Responsible for submitting payments to various companies from the resident trust account
12. Maintain resident trust fund, post withdrawals, deposits and balance the trust fund account monthly
13. Assist residents, families or staff with various cash drawer transactions
14. Balance cash drawer on a daily basis
15. Ensure the completion of new admission files and the discharge of resident files upon death/discharge
16. Scan documents to resident personal record using the Point Click Care software
17. Assist in applying haircare charges to the resident’s accounts
18. Assist in preparing daily deposits
19. Provide support to the CEO with administrative duties as assigned
20. Must be proficient in Word and Excel
21. Create Monthly Employee Birthday Calendar
22. Must be proficient in typing, keyboarding, spelling and proofing of their work as well as the work of others
23. Must possess manual dexterity sufficient to perform data entry, filing and other typical office duties
24. Must have the visual acuity sufficient for close paperwork and frequently viewing computer monitor. Must also have the ability to distinguish colors
25. Must have hearing acuity sufficient for effective communication in person and by phone
26. Must be able to work in a sedentary position (sitting with intermittent times of getting up and down throughout an 8-hour shift); standing and walking occasionally. Must be able to exert up to 10 pounds occasionally for lifting or moving objects. Must also bend and reach, as well as grasp and carry objects
27. Responsible for demonstrating effective verbal and written communication during interaction with administration, management, facility staff, residents, and families, as well as the public, in carrying out the duties of the position
28. Responsible for demonstrating organizational skills with attention to detail
29. Other job-related duties as assigned

Other Job Functions

1. Attend in-service and department meetings
2. Participate in MSLCC’s Quality Assurance Process Improvement program as assigned
3. Will be responsible to be aware of the Volunteer Protection Program (VPP) and Risk Management/Safety Program and will adhere to the established policies and procedures within the Administrative department and facility wide with regards to job performance and safe operating procedures
4. Must respect and uphold resident rights in all regards including confidentiality of resident’s personal, financial, and health information
5. Demonstrates MSLCC’s customer service standards of excellence

This job description is not all-inclusive, and employees will be expected to complete other reasonable, related duties as assigned. The administration reserves the right to change job duties at any time necessary. This job description does not constitute a written or implied contract of employment.

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