Teamwork makes the stream work.
Roku is changing how the world watches TV. We are the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world.
Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers with unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku is seeking a forward-thinking and detail-oriented Reverse Logistics Specialist to optimize the post-sales lifecycle of our products. This role is critical for ensuring effective management of product returns, refurbishments, and the overall reverse supply chain process.
The ideal candidate will have a strong background in reverse logistics, inventory management, and supply chain operations, as well as a commitment to improving processes and enhancing the customer experience.
What you'll be doing
- Manage and optimize the reverse logistics process, encompassing product returns, refurbishment, decommissioning, and disposal, to enhance efficiency and sustainability.
- Collaborate with third-party service providers and internal partners to ensure a seamless, timely disposition and cost-effective reverse supply chain.
- Act as the primary liaison between internal departments, such as Accounting, Engineering, Customer Service, and Sales, to facilitate efficient movement and resolution of returned products.
- Oversee training and communication with service providers regarding reverse logistics processes, product updates, and service-level expectations.
- Monitor and report on the status of returned products, spare parts, and inventory using key performance indicators (KPIs).
- Coordinate the movement of spare parts and returned merchandise between warehouses and suppliers.
- Collaborate with Accounting, Sales, Customer Service, and Engineering teams to ensure adherence to timelines and cost targets for reverse logistics activities.
- Drive process improvements and cost reduction initiatives within the reverse logistics domain to enhance overall operational efficiencies.
- Provide detailed reporting on reverse logistics activities, trends, and opportunities for improvement to key stakeholders.
- Support initiatives that promote sustainability and minimize waste, aligning with corporate environmental and social responsibility goals.
We're excited if you have
- Must be located in the Austin, TX area.
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field. Relevant work experience may be considered in lieu of a degree.
- Minimum of 3-5 years of experience in reverse logistics, preferably in the consumer electronics or technology industry.
- Strong organizational, analytical, and project management skills with the ability to handle competing priorities.
- Excellent communication skills to coordinate with internal teams and external partners.
- Knowledge of reverse logistics best practices, inventory systems, and metrics for success.
- Experience with ERP systems and logistics software; knowledge of NetSuite is desirable.
- A results-oriented team player with a focus on continuous improvement and customer satisfaction.
#LI-SR2
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources.
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor.
We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast, and accomplish extraordinary things through collaboration and trust.
In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
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