About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities: Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center. These facilities are located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network employs hundreds of highly-trained individuals and delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services.

NCH remains committed to the health and well-being of the communities it serves. As a leader in a management position, this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

Position Summary:

The Triage RN is responsible for assessing patient needs over the phone, providing medical advice, and directing patients to appropriate care based on their symptoms. This role involves critical thinking, excellent communication skills, and a compassionate approach to patient care.

Essential Qualifications

Education:

• Bachelor of Science in Nursing (BSN) preferred; Associate Degree in Nursing (ADN) considered.

Certification:

• ACLS (Advanced Cardiovascular Life Support) certification preferred.

Licensure:

• Current RN license in the state.
• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), with renewal on a regular basis, including up to a three-month grace period after the expiration date.

Skills:

• Strong communication and interpersonal skills.
• Ability to work independently and make informed decisions.
• Proficiency in electronic medical record systems.
• Excellent organizational and multitasking abilities.

Work Experience:

• Minimum of 2 years of clinical nursing experience, preferably in emergency or ambulatory care settings.

Essential Functions:

• Assess and prioritize patients' health concerns through phone consults.
• Provide medical advice and education to patients based on clinical guidelines.
• Direct patients to appropriate care settings, such as urgent care or emergency services.
• Document patient interactions and treatment plans in electronic medical records.
• Collaborate with healthcare providers to ensure continuity of care.
• Manage follow-up calls to evaluate patient outcomes and adherence to treatment.
• Maintain up-to-date knowledge of clinical guidelines and protocols.
• Handle emergency situations by initiating appropriate interventions.
• Educate patients on symptom management and preventive care.
• Facilitate prescription refills and manage medication inquiries.
• Identify high-risk patients and expedite care needs accordingly.
• Participate in quality improvement initiatives to enhance patient care.
• Provide support and guidance to less experienced nursing staff.
• Ensure compliance with healthcare regulations and patient confidentiality.
• Engage in ongoing professional development and education.

Non-Essential Functions:

• Performs additional duties as assigned.
• Adheres to facility values, service excellence, and standards of excellence.